Returns & Refunds

Returns & RefundsPolicy

At Tala Coffee Roasters, we take pride in the quality of our coffee and products, and we want you to love everything you order. If something isn't quite right, we're here to help!

Coffee & Perishable Products

Because coffee is a perishable product, we do not accept returns of coffee or other perishable goods. However, if you're dissatisfied with your purchase for any reason, please contact us within 14 days of receiving your order.

We'll review your concern and work with you to find an appropriate solution, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Merchandise & Non-Perishable Products

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery so we can make it right.

For other merchandise concerns, please reach out to our team to discuss available options. Returns or exchanges may be approved on a case-by-case basis.

Refunds & Replacements

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

If a replacement is approved, we'll arrange shipment at no additional cost to you.

How to Get Help

If you have any concerns about your order, please email hello@talacoffee.com, including your order number and a brief description of the issue.

We're always happy to help make things right!